FAQ
Frequently Asked Questions
What we do
At Amorelis, we create elegant and meaningful jewelry with a personal touch. From delicate everyday pieces to emotionally charged gifts, we focus on timeless designs and high quality. We also offer custom engravings to make each piece unique.
How does the process work?
Each order is made with care:
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Place your order online.
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For engraved items, we prepare the design exactly as requested.
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Our artisans finish and inspect your jewelry.
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We pack it carefully and ship it directly to your home.
Do you offer returns or exchanges?
Yes, we accept returns within 14 days of delivery for non-personalized items. Personalized or engraved pieces are not returnable unless damaged or defective.
Contact us at amoreliesjewel@gmail.com to start a return procedure.
How long does it take to receive my order?
Processing time is usually 2–5 business days. Shipping times vary depending on the destination:
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Europe : 3–7 working days
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International : 7–14 business days
Is it safe to order from your site?
Absolutely. Our site uses SSL encryption to fully protect your personal and payment information. We also accept secure payment methods such as PayPal, Apple Pay and major credit cards.
Do you also ship abroad?
Yes, we ship worldwide! Shipping costs and delivery times are calculated at checkout based on your country.
Can I request a custom design?
We love creating unique pieces! If you have a special idea or want to customize an item in an original way, contact us: we will do our best to bring your vision to life.
What materials do you use?
Our jewelry is crafted from high-quality stainless steel, gold-plated finishes, and hypoallergenic materials, making it ideal for everyday wear, even on sensitive skin.
Still have questions?
Write to us at amoreliesjewel@gmail.com or via our contact form – we are here to help!